Privacy Policy

TL;DR

  • We collect two types of data:

    • Use Data (like your IP address, pages visited) to improve our Website.
    • Personal Data (like your name, email, payment info) to provide our services.

  • How we use your data:

    • To personalize your experience, communicate with you, and improve our services.
    • We might send marketing emails, but you can always opt-out.

  • Sharing your data: We share your data with third-party service providers (like Hosting Providers) to run the Website. We won’t share it with others unless required by law or with your consent.

  • Your data rights (for users in the EU, Canada, and beyond):

    • Access, correct, delete, restrict, or transfer your personal data.
    • We will respond to your requests within one month.

  • Cookies: Cookies are used, but details are covered in a separate Cookie Policy.

  • Security: We use industry-standard protections to safeguard your data.

  • Updates: We can update this policy, so check back regularly.

This is a simplified version, so read the full policy for all the details.

The Details

Trivium Informatics (“we,” “us,” “our”) is committed to protecting the personal information of our customers and visitors to our website (“Website”). This Privacy Policy outlines our practices with respect to the collection, storage, use, and disclosure of personal information in compliance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), provincial privacy laws in Ontario, the General Data Protection Regulation (GDPR) for European Union residents, and Canada’s Anti-Spam Legislation (CASL).

By using our Website or services, you consent to the collection, use, storage, and disclosure of your personal information in accordance with this policy. Consent may be revoked at any time by contacting us, as described below.

1. Types of Data Collected

We collect two types of data through the Website:

(1) Use Data

Use Data refers to information collected automatically, which does not directly identify you. This includes:

  • IP address,
  • Browser type,
  • Pages visited,
  • Time spent on pages,
  • Other interactions with the Website.

We collect this data to analyze and improve user experience and Website functionality. If Use Data is combined with Personal Data, it will be treated as Personal Data.

(2) Personal Data

Personal Data is any information that identifies you, such as:

  • Name,
  • Email address,
  • Postal address,
  • Payment information,
  • Digital files and other personal information uploaded or shared on the Website.

If you share containing information related to third-party individuals, we will treat that information with the same privacy standards outlined here, ensuring compliance with applicable privacy laws.

2. How We Use Your Data

We use both Use Data and Personal Data to provide and improve our services. Specific uses of your data include:

  • Personalizing and enhancing your user experience,
  • Communicating with you, including sending marketing communications unless you opt out,
  • Providing customer support and addressing inquiries,
  • Ensuring compliance with our legal obligations.

You may opt out of receiving marketing communications at any time by adjusting your preferences in your account settings or by following the “unsubscribe” link in any email communication.

3. Disclosure to Third Parties

We may share your Personal Data with third-party service providers (“Hosting Providers”) who assist us in delivering the Website and its services, such as data hosting or payment processors. These third parties are bound by confidentiality agreements and legal obligations to protect your Personal Data.

We will not disclose your Personal Data to third parties without your express consent unless:

  • Required to enforce our Terms and Conditions or other policies,
  • Necessary to detect, prevent, or address fraud or security issues,
  • Required by law or government authorities.

Please note that if you withhold consent to share your data with third-party Hosting Providers, we may be unable to provide certain services.

4. Your Data Protection Rights (GDPR and PIPEDA)

As a user, you are entitled to certain rights regarding your personal data, including:

  • Right to Access: You can request copies of your personal data.
  • Right to Rectification: You can request corrections or updates to inaccurate or incomplete data.
  • Right to Erasure: You can request the deletion of your personal data, under certain conditions.
  • Right to Restrict Processing: You can request restrictions on the processing of your personal data, under certain conditions.
  • Right to Object: You can object to our processing of your personal data, under certain conditions.
  • Right to Data Portability: You can request the transfer of your personal data to another organization or directly to you.

If you wish to exercise any of these rights, please contact us using the details provided in this policy. We will respond to your request within one month, as required by applicable law.

5. Cookies and Tracking Technology

Our use of cookies and other tracking technologies is governed by a separate Cookie Policy, which provides detailed information on how we use cookies, the types of cookies we employ, and how you can manage your cookie preferences.

Please refer to our Cookie Policy for more information. By continuing to use our Website, you acknowledge and accept the use of cookies as described in that document.

6. Data Security

We take the security of your Personal Data seriously and employ industry-standard security measures, such as encryption, firewalls, and secure access controls, to protect your data from unauthorized access, alteration, or disclosure.

While we strive to protect your Personal Data, no data transmission over the Internet is 100% secure. By using our Website, you acknowledge and accept this risk.

7. International Data Transfers

If you are located in the European Union, United States, or another jurisdiction outside Canada, please be aware that your Personal Data may be transferred to, stored, or processed in Canada or other jurisdictions. These jurisdictions may have data protection laws different from your home country. However, we ensure that adequate safeguards are in place to protect your personal information in compliance with applicable legal requirements.

8. Children’s Privacy

Our Website and services are not intended for children under the age of 18. We do not knowingly collect or process personal information from children. If we become aware that we have collected personal data from a child under 18, we will take steps to delete that information.

9. Changes to This Policy

Trivium Informatics reserves the right to update this Privacy Policy at any time. We will notify you of significant changes by posting an updated version on our Website, and we encourage you to review this policy periodically.

Continued use of the Website following changes to the Privacy Policy constitutes your acceptance of those changes.

10. Contacting Us

If you have any questions about this Privacy Policy or your personal data, or if you wish to exercise any of your rights, please contact us.